Frequently Asked Questions
How do I reset my password?
On the login page, click "Forgot Password," enter the email associated with your account, and click "Send Instructions." You will receive an email shortly with a reset link. Click the link to set a new password and log back into your account.
How do I change my password?
After signing in to your account, go to "Account Settings." Select "Change Password," enter your current password, then your new password, and save the changes.
How do I update my billing information?
Once signed into your account, navigate to "Account Settings." From there, you can update your billing details, such as credit card or other payment methods, and save the updated information.
How do I cancel my recurring subscription?
To cancel your subscription, log into your account and navigate to "Account Settings." Select "Cancel Subscription" and confirm your cancellation. Your access will remain active until the end of the current billing period.
How do I cancel my in-app subscription?
How do I create a profile after subscribing?
After logging into your account, click the "Add Profile" button on the page. You will be prompted to enter the profile name and select a maturity level. Once you've filled in the details, click "Save" to create the profile.
My credit card is being declined. Why is that?
If your card is declined, ensure that online purchases are permitted on your card and that there are sufficient funds. Some cards may not support recurring billing. Contact your credit card issuer for assistance if needed.
Who do I contact if I have questions?
If you have questions about your subscription, billing, or technical issues, please contact [email protected].
For all other inquiries, please contact [email protected].